Email support
Contact us directly if you cannot access the app or need help with your account.
[email protected]Contact support in Cozily
Go to Me → Settings → Contact support. You may attach up to three screenshots and follow the request status and replies.
Report or block
Report a profile, community post, or comment from its in-app menu. Block an account from a profile or conversation. For additional safety concerns, email us directly.
Read our safety standardsDelete your account
Request deletion in Settings or use the external email pathway without reinstalling the app.
Deletion instructionsFrequently asked questions
How do I delete my account?
Open Me → Settings → Delete account, or email [email protected] from the email associated with your Cozily account. See the full instructions.
Can I undo an account deletion request?
Yes. Sign in during the 15-day cancellation period, then explicitly choose Cancel deletion and restore account. Signing in alone does not cancel the request.
Why can I not message someone after sending Hi?
A Hi is one fixed greeting that waits for the recipient's response. The sender does not get a conversation until the recipient replies.
How do I share a social account?
Optional social account details stay locked until the profile owner approves a request to share them.
What should I do in an emergency?
Contact local emergency services. In-app reporting and email support are not emergency response services.