Request deletion in the app
- Open Cozily and select Me.
- Open Settings.
- Select Delete account.
- Read the notice, select the confirmation checkbox, and type DELETE.
- Submit the request. You will be signed out and the 15-day cancellation period will begin.
Cancel a deletion request
Sign in again during the 15-day cancellation period. After verification, Cozily shows that deletion is in progress and asks whether you want to cancel it. Signing in alone does not cancel the request; choose Cancel deletion and restore account to restore the account.
What is deleted
After the 15-day cancellation period, an automated process permanently deletes your account credentials and email, profile and preferences, uploaded photos and private media, discovery and relationship data, usage entitlements, community posts and interactions, support requests, and Cozily's message-delivery records. If you used in-app messaging, Cozily also asks RongCloud, its messaging service provider, to deactivate your messaging identity and delete the personal message, conversation, offline-message, and push data stored for that identity. Temporary provider failures are retried before the Cozily account record is removed.
Limited exceptions
Messages or content already delivered to another person may remain in that person's device copy or in information they separately saved. Separate records may be retained only where required by law or necessary for an unresolved fraud, security, child-safety, dispute, or legal matter; they are restricted from ordinary profile and product use. Cozily does not retain routine account, profile, media, community, support, relationship, or entitlement records after deletion completes.
If you cannot sign in
Email [email protected]. Include the account email and enough information to identify the account, but never send passwords or one-time codes. This web pathway does not require reinstalling or opening the app.
Privacy questions
Read the Cozily Privacy Policy or email [email protected].