1. Information you provide
We may process your account email, profile details, age eligibility, photos, interests, profile prompts, preferences, optional social account identifiers, messages, community posts and comments, reports, block actions, and support requests. If you attach screenshots to a support request, those attachments are included in the request.
2. Information used to operate the service
We may process approximate city, device and app information, login and security events, interaction data, matches, usage entitlements, and diagnostics needed to provide discovery, messaging, private media delivery, abuse prevention, and customer support. Precise location is not displayed on public profiles.
3. How we use information
- Provide discovery, matching, messaging, and community features.
- Authenticate accounts and protect service integrity.
- Review reports, apply blocks, address safety concerns, and respond to support requests.
- Maintain, troubleshoot, and improve product reliability.
- Comply with law and enforce our Terms and Community Standards.
4. How information is shared
Public profile information and content you choose to publish are shown to other Cozily users according to product settings and service rules. Optional social account details require your consent before they are unlocked. We may share limited information with service providers that support cloud hosting, private media delivery, account authentication, messaging transport, security, and customer support, and with authorities when legally required. We do not sell personal or sensitive user data, and we do not display membership status on public profiles.
5. Messaging provider disclosure
Cozily integrates the RongCloud IMLib SDK, provided by Beijing Yunzhong Rongxin Network Technology Co., Ltd., to connect users to private messaging and synchronize conversations. Acting as a service provider for Cozily, RongCloud processes the Cozily messaging user identifier, message content and related delivery or diagnostic logs. Its Android SDK also processes device brand and model, operating-system version, CPU information, memory usage, and network status for compatibility, connection reliability, and troubleshooting. Cozily does not use RongCloud advertising or analytics services. Learn more in the RongCloud IM / RTC SDK Privacy Policy.
6. Safety and moderation
Reports, blocks, account relationships, and relevant content may be reviewed to investigate abuse, protect users, enforce our rules, address child safety concerns, and meet legal obligations. Cozily may take action against content or accounts where appropriate. Reporting does not guarantee a particular outcome.
7. Retention and deletion
When you request account deletion, a 15-day cancellation period begins. Signing in during that period opens an account recovery choice and does not cancel the request by itself. The request is canceled only after you explicitly confirm that you want to restore the account. After the period, Cozily's automated process deletes the account and email, profile and preferences, uploaded media, relationships and interactions, entitlements, community content, support data, and local message-delivery records. It also requests deletion of the deleting user's personal messaging data from RongCloud. Temporary failures are retried before the final account record is removed. Messages or content already delivered to another person's device may remain in that person's copy. Separate records are retained only when required by law or necessary for an unresolved fraud, security, child-safety, dispute, or legal matter, and are restricted from ordinary product use. See the Delete account page for the full process.
8. Your choices
You can edit profile information, control optional fields, block users, manage contact-detail requests, contact support, and request account deletion. The Delete account page provides both in-app steps and a web-based email pathway that does not require reinstalling the app.
9. Security
We use technical and organizational safeguards appropriate to the service, including encrypted HTTPS transport and access controls for private media and account data. No online service can guarantee absolute security; never share your one-time access codes.
10. International processing
Service providers and infrastructure may process information in countries other than your own. Where required, appropriate transfer and contractual measures should be applied.
11. Changes
We may update this policy as the service changes. The current version and effective date will be published on this page.
12. Contact
Cozily is the service covered by this Privacy Policy. For privacy questions, access requests, corrections, objections, or deletion requests, email [email protected] or open Cozily and go to Me → Settings → Contact support.